
Resources
Resources
Need support? Download the directory of services we’ve referred whānau to below!
Over the past couple of years, we’ve compiled a list of local services and organisations that we’ve referred whānau to for support, connection, and awhi.
We’re sharing it here so others in our community can benefit too - feel free to download it, share it, and use it in your own mahi.
We are committed to promoting transparency and best practice, which is why we also share select organisational policies on this page.
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Directory of Services
Over the past couple of years, we’ve compiled a list of local services and organisations that we’ve referred whānau to for support, connection, and awhi.
We’re sharing it here so others in our community can benefit too - feel free to download it, share it, and use it in your own mahi.
🗂️ Last updated: 4 July 2025
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Feedback, Complaints and Concerns
Here at He Ao Hou i Ōtepoti ki te Raki we respect your experiences, both positive and negative, and are always looking for ways we can improve our services. You have the right to complain about your engagement with the staff, volunteers and the services we provide.
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Safeguarding and Child Protection
Our child protection policy aims to provide guidelines for all staff, board members, volunteers, contractors, and visitors to ensure the safety and wellbeing of children and young people. The welfare of children will be paramount for all decision making to ensure the focus remains on the child and decisions made are not driven by the needs or expectations of adults.
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Staff and Volunteer Confidentiality
This document sets out the types of things that are to be considered organisationally confidential to He Ao Hou and the communities and participants with which it works.
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Privacy
He Ao Hou is committed to protecting the privacy of people who interact with us. The purpose of this policy is to ensure adherence with the Privacy Act 2020 across the organisation. This Policy outlines the organisation’s responsibilities and legal requirements to adhere to and follow best practice for the Privacy Act 2020.